By creating an account or using the Clinix platform, you agree to these Terms of Service. Please read them carefully. If you do not agree, do not use the platform.
Clinix is a SaaS (Software as a Service) platform designed for private healthcare clinics. It provides tools for patient management, follow-up tracking, appointment logging, and clinic operations. Clinix is not a medical device, a clinical decision support system, or a substitute for professional medical judgement.
These Terms constitute a legally binding agreement between you (the clinic or individual user) and Clinix ("we", "us", "our").
To use Clinix, you must:
We reserve the right to refuse access to anyone who does not meet these requirements.
When you create a Clinix account you agree to:
Each clinic account is for use by that clinic's authorised staff only. Sharing accounts between separate clinics or organisations is not permitted.
Clinix is offered on a monthly subscription basis. Current pricing is displayed on our website and may vary by region. Prices are quoted in USD unless otherwise stated.
If a payment fails, we will notify you and attempt to process it again. If payment remains outstanding after 7 days, we may suspend access to your account until the balance is settled.
Subscription fees are non-refundable except where required by applicable law. If you cancel mid-month, you retain access until the end of the billing period. We do not provide pro-rata refunds for unused days.
You may cancel your subscription at any time from your account settings or by contacting us at helloclinixtech@gmail.com. Cancellation takes effect at the end of the current billing period. You will not be charged for the following month.
Upon cancellation, you may export your data before access ends. After account closure, your data will be deleted in accordance with our Privacy Policy.
You agree to use Clinix only for lawful purposes and in accordance with these Terms. You must not:
Important: Clinix is a data management tool. It is not a clinical system and does not provide medical advice. You are solely responsible for ensuring your use of Clinix complies with applicable healthcare regulations in your country.
Clinix acts as a data processor on your behalf for patient data. We process that data only as directed by you and as described in our Privacy Policy. We implement appropriate technical and organisational security measures to protect the data you store with us.
All intellectual property rights in the Clinix platform — including software, design, trademarks, and content — belong to us. These Terms do not grant you any ownership rights in the platform.
You retain ownership of all data you upload or enter into Clinix. By using the platform, you grant us a limited licence to store and process that data solely for the purpose of providing the service to you.
We aim to keep Clinix available 24/7 but cannot guarantee uninterrupted access. We may occasionally take the platform offline for maintenance, updates, or reasons outside our control. We will provide advance notice of planned maintenance where possible.
We are not liable for losses caused by platform downtime, provided we have taken reasonable steps to minimise disruption.
To the fullest extent permitted by applicable law:
Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
You agree to indemnify and hold Clinix harmless from any claims, losses, damages, or expenses (including legal fees) arising from:
We reserve the right to suspend or terminate your account at any time if:
Where possible, we will give you notice before termination and an opportunity to export your data. In cases of serious breach, we may terminate immediately.
We may update, modify, or discontinue features of the platform at any time. We will give reasonable notice of significant changes. Continued use of the platform after changes constitutes acceptance of those changes.
If we make changes to pricing, we will give at least 30 days' notice before the new pricing takes effect.
We may update these Terms from time to time. We will notify you of material changes by email and by updating the "Last updated" date above. If you do not agree to the updated Terms, you must stop using the platform and cancel your subscription.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local laws require otherwise.
If you are based outside the UK, you may also have rights under your local laws that we are required to respect. Nothing in this clause limits those rights.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clinix regarding your use of the platform. They supersede any prior agreements or understandings.
For questions about these Terms, please contact us: